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Safety & Security Last Updated: Aug 27, 2008 - 9:17:04 AM


ID Experts Releases Five Tips for Companies Victimized by a Data Breach
By ID Experts
Aug 27, 2008 - 9:15:58 AM

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With more than 31 percent of customers terminating their relationship with service providers who have been hit with a data breach, ID Experts (http://www.idexpertscorp.com/) today announced the availability of its latest white paper, "Playing by the Rules Could Cost You Your Customers." The white paper addresses the gap between legal obligations for data breach notification and customers' expectations, and offers five tips to companies to retain customer loyalty.

While many states have enacted data breach notification laws, a recent study by the Ponemon Institute (http://www.idexpertscorp.com/breach/ponemon-study), sponsored by ID Experts, found that customers are overwhelmingly unsatisfied with the notification and response of organizations that have compromised their personal information.

"It is evident that customers are dissatisfied with data breach response regardless of state notification laws," said Rick Kam, president of ID Experts. "Organizations need to pay close attention to their customers' needs during this critical response phase to retain revenue and maintain customer trust."

To download the free "Playing by the Rules Could Cost You Your Customers" white paper about data breach notification, visit ID Experts' Web site at http://www.idexpertscorp.com/breach/whitepaper.

About ID Experts -- Identity Theft Protection & Data Breach Services

ID Experts provides identity theft protection and data breach services for individuals, corporations and the public sector. Unlike other identity theft protection service providers that rely solely on credit monitoring, ID Experts takes a uniquely personal approach to identity protection -- whether it's a single individual or family, or up to the largest corporations, government agencies and universities, ID Experts ensures each and every individual receives protection and recovery assistance. Today, ID Experts protects more than 3 million individuals nationwide from identity theft. These customers benefit from ID Experts' team of experienced identity recovery advocates who have a 100 percent success rate in restoring victims' identities to pre-theft status. For more information visit http://www.idexpertscorp.com/.

Source: ID Experts



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