Most Americans are happy with their doctor or physician
–
but a clear majority also say they would like more information when
choosing a health care provider. Three out of four Americans (74
percent) say that they wish they had better information to help them
choose a doctor or hospital.
The poll, sponsored by The MEGA Life and Health Insurance Company,
found that the desire for more information is particularly strong among
Americans earning $35,000 to $75,000 per year. Out of those
middle-income households, 77 percent said they wished they had better
information to help choose a doctor or hospital.
As a subsidiary of HealthMarkets, MEGA is a leading provider of affordable health and life insurance to
the self-employed, individuals and small businesses.
More than half (56 percent) think their regular doctor provides them
with above average care. Only 3 percent say below average. Hospitals
drew similarly high marks. Out of those with personal or family
experience in a hospital in the past five years, more than half (54
percent) say the care provided was above average. Only 9 percent said
below average.
“Most patients clearly think highly of their
doctor or hospital,
” said Peter Gaillard,
HealthMarkets Vice President of Product Development.
“At
the same time, there
’s a strong desire for
more and better information. That
’s why at
MEGA we are rolling out plans that provide informational tools to help
consumers make health care decisions.
”
Certain MEGA plans also offer consumers a range of online healthcare
information and tools from WebMD (http://www.webmdhealthservices.com).
This information can help a consumer to compare hospitals, for example.
They can see a profile that offers ratings on patient safety practices,
the number of times a hospital has performed a given procedure and
whether complication rates have been above or below average.
The poll found that the most important factors in judging hospitals are
respondents
’ own observations about how the
hospital treats patients (79 percent said this was very important), the
hospital
’s history of mistakes (78 said this
was very important), and how often it has performed a procedure (68
percent said this was very important).
The most important factors in choosing a doctor are his or her ability
to clearly explain things, a respondent
’s own
experience with the physician, whether the physician is board certified
and whether the doctor has been disciplined by a hospital or government
agency. Slightly less important are whether a doctor is part of the
respondent
’s insurance network and whether
the doctor has been sued for malpractice. Less important were
recommendations, location and credentials.
Results are based on telephone interviews conducted among a sample of
1,043 adults (530 men and 513 women) 18 years of age and older, in the
continental United States. Interviews were weighted by four variables:
age, sex, geographic region, and race, to ensure reliable and accurate
representation of the total adult population. The margin of error at a
95% confidence level is plus or minus 3.2 percentage points for the
entire sample. Smaller sub-groups will have larger error margins.