Business
FedEx Come in First
By FedEx Media Relations
May 20, 2008 - 4:40:14 PM

FedEx Corp was rated Number One in customer satisfaction in its industry and also first among about 130 companies rated overall by the University of Michigan ’s American Customer Satisfaction Index (ACSI).

The ACSI is the only national, cross-industry measure of the quality of U.S. economic output and scores companies based on customer expectations, quality, value and intention to re-purchase. This quarter ’s rankings place FedEx at the head of the Express Delivery industry, with a score of 85 out of 100. The industry average for 2008 is 82. The ACSI overall score is 75.2.

FedEx has been rated Number One in its industry for 11 consecutive years and for 13 of the last 14 years. During that same time, FedEx also was rated among the top 25 companies overall when comparing scores from about 380 businesses reviewed by the ACSI.

About the American Customer Satisfaction Index (ACSI)

The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. It is updated each quarter with new measures for different sectors of the economy replacing data from the prior year. The overall ACSI score for a given quarter factors in scores from about 200 companies in 43 industries and from government agencies over the previous four quarters. The Index is produced by the University of Michigan ’s Ross School of Business in partnership with the American Society for Quality and CFI Group, and is supported in part by ForeSee Results. ACSI can be found on the web at http://www.theacsi.org.